Case Studies — IJRA@

Banking

From 14-day approvals to 3-day disbursements.

Regional Bank · 1.2M customers · Live since 2022

Loan origination at this bank had been a 14-day cycle of email hand-offs between origination, KYC, credit, legal and disbursement. Each function was efficient internally; the gaps between them were where the time hid. Customers who applied on Monday were lucky to be funded the following week.

The first IJRA@ wave modelled the whole flow as one BPMN process: parallel KYC-and-scoring branches, an automated risk-rules gateway, a human review user-task only for exceptions, and a single signed-document trigger to disbursement. Service tasks integrated the existing core banking system, the credit bureau, the document management system and the notification service. No new systems were bought.

14d → 3d

End-to-end cycle

22 → 6

Manual touches

+34%

Approval throughput

loan_origination · live

Government

Citizen e-services across seventeen departments.

Public-sector authority · National scope · Live since 2023

Citizen requests for permits, registrations and certifications had to traverse up to seventeen departments — each with its own queue, intake form and SLA. Status visibility for the citizen was essentially zero. The dominant operational metric was the call-centre volume of “where is my application?”

IJRA@ became the orchestration layer. Each department kept its existing intake system. The platform routed requests across them, enforced cross-departmental SLAs, surfaced bottlenecks to a central operations dashboard, and gave citizens a single status view. The first-month effect was visible in the call-centre statistics, not the operations report.

17

Departments live

98%

SLA on-time

−61%

Status calls

e-services.flow

Healthcare

Patient onboarding, end-to-end.

Private hospital · 108 beds · Live since 2024

Patient intake combined three independent systems — the EMR, the insurance verification gateway and the appointment scheduler — with a sequence of paper forms and phone calls between front desk, financial counselling and the clinical team. Time-to-care for non-emergency cases routinely stretched into hours; insurance discrepancies were caught at billing, not intake.

The orchestrated flow now runs intake forms, verifies insurance via a service task to the payer, schedules the first appointment, and triggers the EMR record creation in parallel. Financial counselling is invoked only as an exception path. Patients arrive at the clinical team with everything ready.

−54%

Time-to-care

0

Manual hand-offs

+22%

First-pass insurance

patient_intake.bpmn

Enterprise

Procurement with policy-as-code.

Multi-national group · 4,000 employees · Live since 2022

The procurement policy was 38 pages long, lived as a PDF on SharePoint, and had eleven approval thresholds depending on category, vendor risk, and contract value. Compliance with the policy had become aspirational. Exceptions were the rule.

The IJRA@ deployment encoded the entire policy as rule expressions in the rules repository — versioned, audit-logged, and executable. The procurement workflow now consults the rules at every threshold, routes approvals to the correct seniority, and surfaces exceptions to a governance dashboard. The PDF still exists. It now matches reality.

live, versioned

Policy artefact

−72%

Policy exceptions

11

Threshold tiers

procurement_policy.rules

Real Estate

Property registration, orchestrated.

Regional real-estate authority · National scope

Property registration combined geospatial verification, ownership-chain validation, fee calculation, multi-party signatures, and final certificate issuance. The legacy process was almost entirely paper-based; transactions could sit for weeks waiting on a single departmental review.

IJRA@ now drives the registration flow end-to-end, with API integration into the GIS system, the legal-records database, the payment gateway, and the digital-signing service. Citizens upload documents through a portal; the workflow does the rest.

−68%

Cycle time

4

Systems orchestrated

100%

Digital from day one

property_registration

Energy

Field service dispatch.

Oil & gas services · Regional · Live since 2023

Field service requests for asset inspection, maintenance, and incident response had been managed through dispatcher spreadsheets and radio coordination. Field teams arrived at sites without complete safety documentation; equipment downtime was attributable, in retrospect, to coordination failures more often than to mechanical issues.

The orchestrated workflow now combines geographic dispatch logic, safety-document attachment, certified-personnel assignment, and incident-report capture in a single mobile-first BPMN flow. Teams arrive ready. Reports are filed at site, not retrospectively.

−43%

Coordination delay

100%

Safety doc compliance

on-site

Report capture

field_dispatch · live

What customers actually ship.

From 14-day approvals to 3-day disbursements.

Citizen e-services across seventeen departments.

Patient onboarding, end-to-end.

Procurement with policy-as-code.

Property registration, orchestrated.

Field service dispatch.

Five workflows. One engine.

One front door. Seventeen departments.

Configure once. Issue forever.

Approval chains, not email chains.

Bilingual. Versioned. Audit-ready.

Procurement with policy-as-code.

Bring your most-broken process. We'll show you what one model can do.