IJRA@ is built by ITMAM — a digital transformation agency founded in Amman in 2011. Twelve years of work for fifty-plus customers across four continents have taught us one thing: the platform is not the point. The execution is.
Four principles that shape every engagement, every process model, and every line of code.
We study our clients' genuine interests and strategic objectives before we touch a process model. The platform is a tool. The strategy is the destination.
Once we understand the business, we reflect that understanding in every aspect of planning, analysis, design, development and delivery. Nothing gets built we cannot defend.
We treat best practices as a reference, not a rulebook. The sky is the limit on innovation when delivering real, unique value to our clients.
What we promise is to drive our services and solutions from the bottom-line of our clients' businesses. We measure our success in their numbers.
BPMN 2.0. SQL. REST. SOAP. Open standards we did not invent and you cannot be held hostage by. You can leave at any time.
From graphic design through front-end UX, backend software, mobile apps and out-of-the-box products, we provide unique comprehensive solutions and services.
From a small Amman office to a presence on four continents — the milestones that mattered.
ITMAM is established with a focus on creative business solutions for regional and global markets, utilising the latest technologies and frameworks.
Operations expand into KSA and the UAE. Banking, government and real-estate verticals become primary focus areas.
The first generation of what becomes IJRA@ — a BPMN 2.0 native engine — ships to a regional bank for loan-origination orchestration.
Multi-departmental e-services orchestration goes live. Healthcare patient onboarding deployments begin.
Global footprint expands to UK, Canada and Spain. Customer count crosses fifty live deployments.
The platform is formally branded as IJRA@ — from the Arabic إجراءات (procedures) — and released as a standalone product offering with extensive partner enablement.
Six offices across three continents. Customers in fifty-plus organisations.
| Office | Region | Established | Function |
|---|---|---|---|
| Amman | Jordan · MENA HQ | 2011 | Engineering · Delivery · HQ |
| Riyadh | KSA · Gulf | 2015 | Customer success · Banking vertical |
| Dubai | UAE · Gulf | 2016 | Sales · Government accounts |
| London | UK · Europe | 2019 | European delivery · Partnerships |
| Toronto | Canada · North America | 2021 | North-American delivery |
| Madrid | Spain · Iberia | 2022 | Iberia · LATAM bridge |
Selected customers across banking, government, healthcare, energy, real estate and trading verticals.
Most first deployments go live in 6–12 weeks. Pick a single process, see it modelled, automated and measured — then decide what to roll out next.